Frequently Asked Questions (FAQ)
Please find below the most Frequently Asked Questions to Chai Hai’s Customer Service Center.
We hope we can assist you with an answer to any of your questions!
Buying, Setup, and Maintenance
How do I choose the right chai machine?
When choosing a chai machine, consider:
- Daily usage (home vs. commercial)
- Types of tea supported (masala, karak, pink, coffee, etc.)
- Maintenance and cleaning
- Size and power consumption
- Hot water tank capacity
- Safety features of the chai machine
- Brand support and after sales warranty
How long does installation take for a chai vending machine?
Installation is usually fast approx 45 minutes when the space has power access and a suitable water setup, with basic training typically included.
Do chai vending machines require plumbing?
Some setups do not require direct plumbing and can run with bottled water systems, depending on the machine and site requirements. We do supply machines with direct line option.
Are chai machines energy efficient?
Modern chai machines are designed to be energy-efficient, using sensors and timers to conserve power during idle times.
Commercial machines consume more energy due to heating elements but are optimized for large-scale usage.
Our chai hai chai machines works with 110-120v & require 15-20 amps power.
You can also ask your questions on our live chat or via phone at 1-833-888-8739
Are the removable parts of our machine dishwasher safe?
The removable external spare parts for chai hai chai machines should be hand washed. Cleaning them in a dishwasher can potentially cause warping and breakage. Replacement of these parts will always be at the buyer’s expense.
What is Chai Hai and what services do they offer?
Chai Hai is a Canada & USA based importer and supplier of instant chai machines and premixes, offering sales, installations, training and ongoing premix supply for offices, cafes, restaurants, gas stations, and events.
How do I maintain a chai machine?
Regular maintenance includes:
- Cleaning the internal pipes daily
- Emptying the waste tray
- Refilling premix containers
- Descaling every 2-4 weeks
- Chai Hai machines come with easy-to-follow guides, manuals and optional maintenance service.
Can I customize sugar levels in the chai machine?
Most chai machines from Chai Hai allow you to customize premix levels not just the sugar level. Chai Hai machines can customize water level, premix strength and serving size.
This makes them ideal for workplaces or cafes where customers have different preferences.
Where can I find chai vending services in Toronto?
You can find chai vending services in Toronto through Chai Hai, which provides instant chai machines, premix supply, and local service support across the GTA.
Chai Hai also supplies chai machines in Canada & USA designed for North American use, along with compatible premixes and local support for businesses and select setups.
General Information
Where is Chai Hai based?
Chai Hai is based in Canada and serves customers/businesses nationwide and the USA, with strong service and delivery coverage across the Greater Toronto Area, Ontario Surrey, BC and surrounding regions.
How many locations or boutiques do you have in Canada?
Currently, we serve from two locations in Canada: Toronto, ON and Surrey, BC. We are an online plus offline and B2B-focused brand serving customers across Canada and the USA. Operating multiple retail boutiques and online services we focus on fast shipping, local service support, and partner based availability.
Where is your chai premix produced and imported from?
Our instant chai/tea premixes are produced in India and imported into Canada and USA for distribution and private label, ensuring authentic flavour profiles with consistent quality.
Where are your machines produced and imported from?
Our chai machines are manufactured in India, China and USA to our specifications for the North American market and imported into Canada and the USA.
We focus on commercial-grade performance, safety, reliability and serviceability for Canadian and U.S. customers.
Chai Machines FAQ's – Home, Office & Commercial Use
What is the best chai machine for home use in Canada?
The best chai machine for home use in Canada is one that is compact, automatic, and capable of brewing authentic Indian-style chai with minimal effort. Models like the Chai Hai 2-flavour chai machine for home Chai Machine offer programmable settings, fast dispensing and compatibility with masala chai premix. It's ideal for daily use without any mess or manual way to make chai.
Where can I buy a commercial chai machine in Canada?
You can purchase a commercial chai machine in Canada from Chai Hai, which offers high-capacity chai vending machines designed for restaurants, offices, cafes and home. These machines are fully automatic and support karak chai, masala chai, filter coffee and pink tea premixes. Visit chaihai.ca for detailed product listings.
Which is the best Indian chai machine for small businesses?
The best Indian chai machine for small businesses is the Chai Hai Automatic Chai Machine, 3 flavour or 4 flavour options chai machine. It’s designed for high efficiency, consistent taste and low maintenance. It supports masala chai, karak chai, Indian filter coffee and tweak tea premixes, making it ideal for cafes, offices, restaurants, gas stations and food stalls. With fast dispensing, low maintanience and programmable options, it's perfect for small businesses looking to serve authentic Indian tea quickly and affordably.
Where can I buy a commercial chai machine in Canada?
You can purchase a commercial chai machine in Canada from Chai Hai, which offers high-capacity chai vending machines designed for restaurants, offices, cafes and home. These machines are fully automatic and support karak chai, masala chai, filter coffee and pink tea premixes. Visit chaihai.ca for detailed product listings.
What is the difference between a chai machine and a tea machine?
A chai machine is specifically designed to dispense Indian-style tea using milk, spices, loose leaf tea or premix powders, Chai Hai chai machine is designed for instant premix powders whereas a regular tea machine typically brews black or green tea using tea bags or loose leaves. Chai machines are ideal for masala chai, karak chai, and pink tea lovers looking for quick solutions.
How does a chai vending machine work?
A chai vending machine works by automatically mixing hot water, and tea premix powder to brew and dispense a fresh cup of chai. It includes a heating system, 2-6 multiple flavour canisters for different premix flavors (like karak chai or masala chai), and a digital control panel. Some models also offer self-cleaning and premix-level customization.
Is there a chai machine for offices?
Yes, Chai Hai offers automatic chai machines for offices that can serve multiple cups per hour. These machines support instant chai premix, programmable strength levels, and compact installation for break rooms or lobbies. It’s a cost-effective solution to keep your employees energized.
What is the price of a chai hai chai machine in India?
Chai Hai chai machines are primarily designed for the North American market and are sold in Canada and the USA. For reference, a rough price range for similar configurations in India would typically fall between ₹25,000 to ₹1,20,000, depending on model, capacity, and flavour options. Exact pricing can vary by configuration, import factors, and service support. In North America, Chai Hai machine prices generally range from $649 to $2,295 based on the model and features.
Can I rent a chai machine for events?
Yes! Chai Hai offer chai machine rental services for events, weddings and pop-ups across Canada. The rental packages often include machine setup, tea premix refills and on-site or off-site assistance. It’s a popular choice for cultural and community events, bazaars and summer and winter markets in Canada.
Which chai machine is suitable for Indian restaurants?
For Indian restaurants, it's best to choose a high-volume chai machine that supports continuous brewing and can serve 500+ cups daily. Look for models compatible with karak chai, pink tea, indian filter coffee and masala tea. Machines with multiple canisters allow variety for customer preferences. You can contact chai hai for chai machines for indian restaurant as they have many types of chai premix flavours and chai machine.
Tea Machines, Chai Makers & Tea Vending
What is the best tea machine for Indian masala chai?
The best tea machine for Indian masala chai is one that can brew/dispense with milk powder, spices and tea powder. The Chai Hai masala tea machine is optimized for this, allowing you to get a hot cup in under 10 seconds with perfect consistency.
What are the benefits of a tea vending machine?
A tea vending machine automates the process of serving tea, reducing labor costs and ensuring consistency.
Benefits include:
- Quick mixing and dispensing time (under 10-15 seconds)
- Variety of flavors (cardamom, karak, masala, pink tea and indian filter coffee)
- Easy cleaning and refill
- Ideal for mid traffic to high-traffic areas like restaurants, gas stations, malls or offices.
Can a tea maker machine make pink tea or karak chai?
Yes, modern chai machines and tea makers can make pink tea (Kashmiri chai) and karak chai when used with the correct premix.
Chai Hai machines are compatible with tweak pink tea and karak chai blends and provide the right heating and mixing process to get the iconic color and taste.
Are Indian tea maker machines available in Canada?
Absolutely. Chai Hai offers Indian tea maker machines in Canada that replicate authentic Indian chai taste. They support masala, karak, cardamom, and pink tea blends and are suitable for both residential and commercial use.